OsoiteCompany Description
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt's products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt's mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We're About Getting Things Done.
You'll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it's pretty cool seeing us grow every week. If you're passionate about building things that just... work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
Wolt is made by 10 000+ dedicated people, over twenty of which handle our comms and PR. The team is now looking for a Head of Consumer Communications to join the fun and challenging space of communications and PR. The comms team helps all of our 27 countries handle their media relations, owns Wolt's internal communications as well as, partner communications and proactive communications for our new offerings.
Our media relations team is responsible for our external communications, often handling inbound media requests and supporting the local business by sharing compelling stories with the media, launching new partnerships, cities or verticals, as well as dealing with different kinds of situations proactively and reactively.
We're now looking for a Head of Consumer Comms to elevate our global Consumer Communications efforts through creatively sharing stories from different areas within Wolt, utilizing data to create memorable moments, creating interesting partnerships, as well as training and working with new spokespeople.
We're looking for a creative communicator who thinks internationally and is able to understand the local context. This person should think content and digital first, and aim to discover opportunities across multiple areas at Wolt to share with the outside world - be it product updates, marketing campaigns, sponsorships or business partnerships that are newsworthy and interesting for the broader consumer audience. If you love crafting creative content for consumers - to share on our own channels and in lifestyle media - you might be who we're looking for.
You will play a critical role in driving the way we communicate towards consumers, and work closely with our marketing & brand team, global operations as well as be an integral part of the Communications team. The hired person reports to our VP of Communications who is based at our HQ in Helsinki.
Responsibilities & Duties
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
What you'll get by joining us
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt's products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt's mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We're About Getting Things Done.
You'll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it's pretty cool seeing us grow every week. If you're passionate about building things that just... work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
Wolt is made by 10 000+ dedicated people, over twenty of which handle our comms and PR. The team is now looking for a Head of Consumer Communications to join the fun and challenging space of communications and PR. The comms team helps all of our 27 countries handle their media relations, owns Wolt's internal communications as well as, partner communications and proactive communications for our new offerings.
Our media relations team is responsible for our external communications, often handling inbound media requests and supporting the local business by sharing compelling stories with the media, launching new partnerships, cities or verticals, as well as dealing with different kinds of situations proactively and reactively.
We're now looking for a Head of Consumer Comms to elevate our global Consumer Communications efforts through creatively sharing stories from different areas within Wolt, utilizing data to create memorable moments, creating interesting partnerships, as well as training and working with new spokespeople.
We're looking for a creative communicator who thinks internationally and is able to understand the local context. This person should think content and digital first, and aim to discover opportunities across multiple areas at Wolt to share with the outside world - be it product updates, marketing campaigns, sponsorships or business partnerships that are newsworthy and interesting for the broader consumer audience. If you love crafting creative content for consumers - to share on our own channels and in lifestyle media - you might be who we're looking for.
You will play a critical role in driving the way we communicate towards consumers, and work closely with our marketing & brand team, global operations as well as be an integral part of the Communications team. The hired person reports to our VP of Communications who is based at our HQ in Helsinki.
Responsibilities & Duties
- Own end-to-end global Consumer Communications efforts, encompassing story creation, influencer engagement, social content and developing templates and visuals for our international markets, while establishing internal KPIs and reporting mechanisms.
- Assess Wolt's global markets to categorize them by maturity to create playbooks and best practices for the local communications managers accordingly, as well as customize consumer campaigns, ranging from comprehensive multimedia pushes in major markets to more targeted campaigns in others.
- Collaborate closely with global & local marketing and brand teams to build compelling consumer-facing multi-media PR campaigns that can be rolled out globally and/or tailored across our 27 markets - spanning seasonal moments like Valentine's Day, Back-to-School or Halloween, as well as significant updates to the consumer application and launches of new business lines and merchants on our platform.
- Own the Consumer Communications calendar and prioritize which opportunities our global media relations team should concentrate on.
- Identify trends in popular culture that Wolt could leverage in communications efforts and maximize engagement with target audiences.
- Provide support to the media relations team in elevating their PR efforts from local to international, exploring opportunities to tie in local market happenings into broader, international campaigns.
- Leave no stone unturned to discover compelling consumer stories by building strong relationships with the product, analytics, marketing & brand and operations teams.
- Build a knowledge hub for our media relations team across our markets, including data sets and visuals to enhance their Consumer Communications efforts.
- Proven experience in successfully developing and executing international Consumer Communications campaigns.
- 10+ years experience in Consumer Communications/ PR at an agency or in-house. Demonstrated leadership abilities in managing complex projects and teams.
- Ability to motivate and inspire the broader communications team, across reporting lines, to put more effort into consumer comms.
- Experience working in an international environment and with multiple stakeholders.
- Creative thinker and storyteller. Passionate about culture and news with a finger always on the pulse.
- Stellar writing skills in English. Other languages are a plus.
- Strategic and critical thinker & precise executor.
- Background in technology or local commerce platforms is a plus.
- Great organizational skills.
- High level of independent thinking and acting.
- Ability to occasionally travel abroad.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
You will fit into a truly diverse team across 27 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.
What you'll get by joining us
- Opportunity to be part of building something exceptional, in an international environment
- Lots of learning and growth in a globally scaling tech company
- Along with a competitive salary, you will also be eligible for our stock option plan
