Business Manager, Product Offering

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. We cherish our strong safety culture, never taking it for granted, and courageously and determinedly keep sustainability at the core of our everyday work. We find meaning in our purpose: to enrich lives by bridging the world, and our identity and service mindset stems from our iconic brand's Nordic heritage. Our values - Commitment to care, Working Together, Simplicity and Courage - guide us in everything we do.

We are now looking for a

BUSINESS MANAGER, PRODUCT OFFERING

to contribute to Finnair's commercial strategy by managing selected ancillary service categories. You will be part of the Product Offering team is responsible for developing customer needs driven commercial offering that maximizes Finnair's revenue and profitability.

In this role, you will be responsible for the general management of selected ancillary services. You will contribute to our commercial offering strategy creation and implementation together with the team and will be responsible for creating business plans for your own categories. You will drive innovation and lead business development from ideas to commercial products.

You will monitor business performance and customer experience and initiate actions in collaboration with stakeholders to optimize the profitability of total offering. You will work closely with Revenue Management & Pricing, Customer Engagement, Digital Services, and teams in Operation.

To achieve this, you will be creating insights on customers and the business to support decision making by

• Analyzing business performance, business opportunities, competitors, and markets

• Modeling customer needs and behavior (e.g., willingness to pay)

• Developing and following KPIs to steer offer optimization

• Creating business cases and financial forecasts

To succeed in this role, we are looking for someone who has

• Commercial mindset with competence in interpreting complex business problems using data

• Ability to create business analyses and -cases and building an understanding of consumer needs

• Experience in strategy, portfolio and/or product management

• Understanding of digital service creation and development in digital environment

• Ability to cut through complexity to identify high impact opportunities and find simple solutions

• Good social and cross-organizational leadership skills

• Excellent communication and presentation skills in English, other languages are considered an asset

• Master's degree in relevant field

• Minimum 3-5 years' experience in product/business management, business development or similar roles, preferably in consumer business environment

We offer you an exciting opportunity in the fast-changing aviation and travel industry working with friendly and competent people and wide personal development opportunities.

Additional information

• Job type: Permanent, full time

• Start date: As soon as we find the right candidate

• Please note that the hiring process includes a security clearance and a drug test.

Please apply with your cover letter, CV and salary request via Workday no later than 1.4.2024.

Should you have any questions, please contact Valtteri Helve, Head of Product Offering +358 40 725 0636, preferably on 22.3 between 13-15 or 27.3 between 9-11.