OsoiteHello customer service superstar! ⭐️
🫵 Are you ready to quickly jump into a new role?
🔥 Do you thrive in a digital environment and keep teamwork at the core of your work?
We are looking for two Customer Support Specialists for Schibsted! As a Customer Support Specialist, you will take Tori’s customer care to the next level and act as a mediator between users and service providers.
The positions are full-time and fixed-term until approximately the end of September 2024 (possibility of part-time work during September). We hope that you could start as soon as possible – ideally at the end of April. The recruitment process is carried out by Minjon Oy, who will also be the employer of the recruited candidate.
A couple of reasons why you should join Schibsted❗️
🌎 A Nordic company that empowers sustainable consumption
🙌 Great team spirit and a low hierarchy culture where encouraging each other is at the core
🎈Fun gatherings alongside work, such as Tuesday bun tradition and barista at the office
Schibsted’s Helsinki office is located just a few steps away from the railway station on Keskuskatu. The Customer Support team operates mainly from the office and we wish the new colleagues are also eager to work on-site. While most of Schibsted’s clients are Finnish speaking, Schibsted company language is English, and therefore fluent communication skills both in Finnish and English are mandatory in these roles.
We are looking for team members in the following two roles:
Customer Support Specialist
👉 In this role you will join Tori B2C Customer Support team and your main focus is on supporting users in solving various requests primarily via email. Your responsibilities include handling user inquiries about ToriDiili, managing the back-office systems, reporting incidents and solving dispute situations. In this role you act as a mediator between users and external stakeholders, such as delivery and payment partners, as well as pass information on to relevant parties.
✅ The ideal candidate for this role has already taken the first steps within customer service, possibly for digital services, and has a result-driven and collaborative attitude. You have a customer-first approach and a problem-solving mindset combined with a structured way of working (which will come to help for the more tricky customer cases). Additionally, you are quick to learn new systems, and prior experience as a chatbot trainer is considered a great plus!
(Senior) Customer Support Specialist
👉 In this role you will work both within Tori B2C and B2B customers as well as support Director of Customer Support in different tasks and projects. Your responsibilities include the tasks mentioned above, such as handling user inquiries and solving dispute situations. In addition, you are ready to support your colleagues by solving challenging inquiries and coordinating requests to relevant parties when needed. Moreover, you will manage data related to system issues on several platforms and compose summaries and reports to tech teams. With your knowledge of mobile and desktop operating systems, you have the ability to assist users with inquiries related to them.
✅ The ideal candidate for this role has a few years of experience in a Customer Support role, preferably from a tech environment, and a solid understanding of Customer Support standards and conflict management. As you engage with diverse systems, it’s essential to possess a tech-savvy mindset alongside proficiency in iOS/Android and Mac/Windows platforms. You work closely with different stakeholders internally (from tech teams to finance) and externally (delivery companies, money transaction companies, and other actors involved in the daily support and transactions business), therefore your customer-centric approach is accompanied by top-notch coordinating skills.
Got your attention? Please send us your CV and application letter in English by 7.4.2024 via the 'Apply now' button and get the conversation going! Please note that we will start processing the applications already during the application period – we encourage you to act swiftly! If you have any questions, don’t hesitate to contact our Recruiter Kati Kyngäs (+358 50 917 9501 / kati.kyngas@minjon.fi) or Ville Miettinen (+358 50 5715577 / ville.miettinen@minjon.fi).
Schibsted is a family of digital brands with a strong Nordic footprint and more than 5000 employees. Schibsted’s goal is to increase the positive impact both on society and the planet and empower people to make smart choices for themselves and future generations. Schibsted Nordic Marketplaces consists of strong, local brands, such as Tori, Oikotie and Rakentaja. There are 1400 colleagues across the Nordic Marketplaces, and Schibsted welcomes you to their start-up-style, people centric and international community where you’re encouraged to try out and grow.
🫵 Are you ready to quickly jump into a new role?
🔥 Do you thrive in a digital environment and keep teamwork at the core of your work?
We are looking for two Customer Support Specialists for Schibsted! As a Customer Support Specialist, you will take Tori’s customer care to the next level and act as a mediator between users and service providers.
The positions are full-time and fixed-term until approximately the end of September 2024 (possibility of part-time work during September). We hope that you could start as soon as possible – ideally at the end of April. The recruitment process is carried out by Minjon Oy, who will also be the employer of the recruited candidate.
A couple of reasons why you should join Schibsted❗️
🌎 A Nordic company that empowers sustainable consumption
🙌 Great team spirit and a low hierarchy culture where encouraging each other is at the core
🎈Fun gatherings alongside work, such as Tuesday bun tradition and barista at the office
Schibsted’s Helsinki office is located just a few steps away from the railway station on Keskuskatu. The Customer Support team operates mainly from the office and we wish the new colleagues are also eager to work on-site. While most of Schibsted’s clients are Finnish speaking, Schibsted company language is English, and therefore fluent communication skills both in Finnish and English are mandatory in these roles.
We are looking for team members in the following two roles:
Customer Support Specialist
👉 In this role you will join Tori B2C Customer Support team and your main focus is on supporting users in solving various requests primarily via email. Your responsibilities include handling user inquiries about ToriDiili, managing the back-office systems, reporting incidents and solving dispute situations. In this role you act as a mediator between users and external stakeholders, such as delivery and payment partners, as well as pass information on to relevant parties.
✅ The ideal candidate for this role has already taken the first steps within customer service, possibly for digital services, and has a result-driven and collaborative attitude. You have a customer-first approach and a problem-solving mindset combined with a structured way of working (which will come to help for the more tricky customer cases). Additionally, you are quick to learn new systems, and prior experience as a chatbot trainer is considered a great plus!
(Senior) Customer Support Specialist
👉 In this role you will work both within Tori B2C and B2B customers as well as support Director of Customer Support in different tasks and projects. Your responsibilities include the tasks mentioned above, such as handling user inquiries and solving dispute situations. In addition, you are ready to support your colleagues by solving challenging inquiries and coordinating requests to relevant parties when needed. Moreover, you will manage data related to system issues on several platforms and compose summaries and reports to tech teams. With your knowledge of mobile and desktop operating systems, you have the ability to assist users with inquiries related to them.
✅ The ideal candidate for this role has a few years of experience in a Customer Support role, preferably from a tech environment, and a solid understanding of Customer Support standards and conflict management. As you engage with diverse systems, it’s essential to possess a tech-savvy mindset alongside proficiency in iOS/Android and Mac/Windows platforms. You work closely with different stakeholders internally (from tech teams to finance) and externally (delivery companies, money transaction companies, and other actors involved in the daily support and transactions business), therefore your customer-centric approach is accompanied by top-notch coordinating skills.
Got your attention? Please send us your CV and application letter in English by 7.4.2024 via the 'Apply now' button and get the conversation going! Please note that we will start processing the applications already during the application period – we encourage you to act swiftly! If you have any questions, don’t hesitate to contact our Recruiter Kati Kyngäs (+358 50 917 9501 / kati.kyngas@minjon.fi) or Ville Miettinen (+358 50 5715577 / ville.miettinen@minjon.fi).
Schibsted is a family of digital brands with a strong Nordic footprint and more than 5000 employees. Schibsted’s goal is to increase the positive impact both on society and the planet and empower people to make smart choices for themselves and future generations. Schibsted Nordic Marketplaces consists of strong, local brands, such as Tori, Oikotie and Rakentaja. There are 1400 colleagues across the Nordic Marketplaces, and Schibsted welcomes you to their start-up-style, people centric and international community where you’re encouraged to try out and grow.
