Service Desk Specialist Summer Trainee In Customer Support

Samlink is a Kyndryl subsidiary since February 2022, and is a trusted partner for companies in the finance industry. Samlink specializes in cutting-edge financial solutions that help businesses to grow and stay ahead of the competition. Collaborating closely with clients, Samlink ensures that the financial transactions of thousands of people run smoothly every single day.

The journey of Samlink started in Finland already in September 1994, and over the years, Samlink has established itself as a trusted partner within the financial sector. Fast-forward to the present day, our collaboration with Kyndryl has catapulted Samlink to new heights: it is safe to say that Samlink has undergone tremendous growth and transformation over the past three decades, and our future holds even greater promise of growth.

Every day our professionals engage in projects ranging from retail banking systems to mobile solutions, which are utilized by thousands of people. Our services vary from consulting to project deliveries and support services utilizing user-centric and innovative solutions. 

www.samlink.fi

We are looking for 

Service Desk Specialist summer trainee forCustomer Support in Espoo

Our Service Desk provides payment -, online and mobile services support to bank employees and to customers using Samlink systems, and we are looking for a summer trainee interested in banking and payment services to strengthen our Payment Services team for the summer.

In this role, you will respond to various contacts and support requests both by email and telephone. We serve our customers mainly in Finnish, so fluency in Finnish is required, Swedish is an advantage. The company language is English. You will be challenged to solve problems and continuously develop your skills. Customer experience and high quality customer service are important to us, so you will find customer service work enjoyable and natural, and you will remain calm and competent even in tight situations.

You will receive a comprehensive induction and ongoing support from the team. To be successful in your role, you should have a strong customer service attitude, be able to learn quickly, have initiative and be able to adapt to changing situations. It is natural for you to constantly develop your own and common way of working. 

We have office in Espoo and we work in a hybrid model.

For more information, please contact Nina Ziessler, Service Manager, on Tuesday 20.2. at 15:00-16:00 or Friday 23.2. at 13:00-14:00 tel. 050 582 4882.

Please send your application latest 03.03.2024. 

A security background check may be performed for those selected to Samlink positions, in accordance with the company recruitment guidelines and the Security Clearance Act.

Hakuaika päättyy: 2024-03-03 klo 23:59