Osoite
RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
Our Customer Operations teams partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimise how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.
Join us as a Team Lead in our Business Support & Testing team in Helsinki, and this is some of what you’ll be doing:
The Business Support and Testing team analyses and resolves supply chain related issues our customers and colleagues are facing by using RELEX’s leading-edge technology. The Solution Analysts in the team provide consulting and support to customers on developing their RELEX system. The team is also responsible for high-quality product development by conducting acceptance testing.
Your role is to lead the team, work together with other Support Team Leads to refine RELEX Support processes and oversee the operative responsibilities of the Team.
What you’ll be doing:
- Work as line manager for the Business Support and Testing team
- Work with the Team towards delivering high quality and meeting targets
- Ensure that RELEX Support processes are followed
- Remove obstacles and manage dependencies impacting your Teams work
- Recruit and retain talented people within your Team
What we're looking for:
- Knowledge on managing people, setting goals
- Experience in on-boarding and developing team members
- Customer focused mindset
- Ability to implement organizational changes
What we consider an advantage:
- 2-4 years of experience in comparable role
- Working experience in ITIL
- Experience in managing people remotely
Our Helsinki office
RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!
Across RELEX, our people are supported and rewarded.
In Finland, we go even further. As well as:
• A competitive salary
• Flexible and hybrid working
• Extensive physical and wellbeing support
• Up to 8 weeks of annual leave per year
• A true hybrid-working policy (home and office)
We also offer a range of benefits to support you, your family, and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, offer a mobile phone package and bike leasing.
Whatever your passion and whatever drives you, you can realise your ambitions, fulfil your potential and be the change at RELEX. We celebrate diversity and are committed to creating an inclusive environment for everyone. Join us and make a tangible impact on the world and your career – apply today.
Are you the one we’re looking for? Apply today and become a part of our RELEX family!
You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 11th of March 2024. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.
If you have questions, Rebekka Gotter (rebekka.gotter@relexsolutions.com) from our Talent Acquisition team is happy to answer them by email. Kindly note that we cannot process any applications through email.
