OsoiteWe’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.
We are now looking for a proactive and detail-oriented person to join our team as a Partner Support Manager. In this role, you will be responsible for managing external partners providing support services on behalf of RELEX. Specifically, you will serve as the single point of contact, owning the service description, change management activities impacting the external partners, and reporting on support KPIs to ensure the performance of partners meets our standards. In this position, you can work either from Helsinki, Finland or from our UK office in London or Stoke.
What you will be doing:
- Manage external partners providing support services on behalf of RELEX
- Serve as the single point of contact, owning the service description and driving change management activities
- Report on Support KPIs to assess the performance of partners and identify areas for improvement.
- Drive improvement plans as necessary to optimize support services and enhance partner performance.
- Collaborate with internal teams to ensure seamless communication and alignment of support efforts.
What you bring to the table:
- Experience in working in a Support function
- Knowledge of project management principals and change management
- Knowledge of Service Management, ITIL certification is seen as an advantage
- Ability to prioritize, delegate, track and coordinate multiple tasks
- Capable of handling a high workload and managing priorities effectively.
- Experience managing third-party contractors or vendors is an advantage.
RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides
a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!
Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:
- Flexible and hybrid working
- Extensive physical and wellbeing support
- Up to 8 weeks of annual leave per year
We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements.
As we’re a diverse team of smart, motivated and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile phone package and bike leasing.
Are you the one we’re looking for?
We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today. Please apply before 31st March.
If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them (rebekka.gotter(at)relexsolutions.com).
