OsoiteWe’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.
We are now looking for a full-time Technical Service Analyst to join us in Helsinki, Finland. In this role, you'll have the chance to contribute your skills and expertise to the team, making a real impact on our ongoing success. We are seeking individuals with a passion for technical troubleshooting, SQL (or other programming languages), and providing value to customers.
Embark on a rewarding journey where you'll be the go-to expert for RELEX systems 💪
What you’ll be doing:
- Investigate issues in the applications and hosted windows server infrastructure.
- Handle escalations from the 1st line support team (24/7)
- Maintain integrations between RELEX and customer backend systems
- Work closely and communicate with relevant internal & external stakeholders
- Improve service phase work within and across the teams
What you need to be successful in this role:
- Some experience in programming/database/query languages & tool skills (SQL Server, SSIS, PowerShell, Java, JavaScript, or similar languages & tools skills) – you will need to be able to read and understand the code but will not be coding yourself
- Technical Troubleshooting experience
- Experience in understanding, defining, and documenting customer requirements and then translating those into technical solutions
- Experience in Windows Server environments
- Experience of working with external customers
- Understanding of how Support Services function
- Fluent English skills
RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides
a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!
Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:
- Flexible and hybrid working
- Extensive physical and wellbeing support
- Up to 8 weeks of annual leave per year
We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements.
As we’re a diverse team of smart, motivated and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile phone package and bike leasing.
Are you the one we’re looking for?
We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today. Please apply latest by 3rd April 2024.
If you have any questions about this position, Rebekka from our recruitment team will be happy to answer them (rebekka.gotter(at)relexsolutions.com).
