Service Domain Technology Lead For Kyc

Job ID: 22466
We are on the lookout for a Technology Leader to join our agile and dynamic KYC Management Domain to lead our agile teams and leaders. This position is strategically centred around enabling Nordea to know our customers (KYC) and provide products and services in a safe, compliant, cost-effective and customer friendly manner.
At Nordea, we're committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you'll have an impact on how we do banking - today and tomorrow. So bring your ideas, skills and unique background. With us, you'll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.
About this opportunity
As the Service Domain Technology Lead for KYC Management, you are the driving force in delivering on our Business Technology Strategy, driving the transformation of the new operating model (BizDevOps) and delivering on our simplification of Nordea's technology landscape ambitions. You also ensure we drive and develop robust, innovative and high-quality KYC solutions with focus on excellent customer experiences. You will be responsible for implementation of a Global KYC Tool across Nordea for over 8m customers across Business segments from Large Corporates & Institutions and Personal Banking which is a multi year and multi million programme.
What you'll be doing:

• Leading, motivating, developing and inspiring your team
• Ensuring and overseeing efficient execution, as well as being accountable for technology Change and Run activities
• Defining the cross functional team structures, priorities, KPIs and targets for your Service Domain
• Realising common goals in joint responsibility with the Service Domain Business Lead and the Domain Architect, with focus on defining and delivering on the "how"
• Resolving ongoing Technology dependencies within the domain and across Service Domains

You will be reporting to the Service Area Technology Lead for Financial Crime Prevention, and as a member of the management team, you are expected to contribute and participate in setting and executing the Technology strategic agenda.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best - and that we imagine you share with us.
To succeed in this role, we believe that you:

• Are an experienced IT people leader with insight into the KYC domain, who demonstrates good technical and business understanding, fosters a collaborative environment, supports team growth, communicates clearly, works to resolve conflicts constructively, and adapts to technological advancements while empowering your team
• Have a strong drive and the strategic ability to see what needs to be done, both in the short and long term, with a solution-oriented mindset
• Enjoy taking responsibility for systems, services, risks, tech standards/SOPs/guidelines and governance associated with them
• Have a solid understanding of technology investments and continually delivering on business needs through direction setting
• Build and maintain relationships with key stakeholders, vendors' and 3rd parties, as well as setting direction and communicating priorities in a clear way: both to your technical colleagues and business stakeholder

Your experience and background:

• Knowledge and experience within the KYC Management Domain, including strategy, objectives and priorities
• Proven track record delivering business and technology solutions and capabilities within KYC management
• Value chain mindset, actively seeking value-creation opportunities through technology
• Deep understanding of KYC management technology trends, risks, standards, strategy and delivery options for change and run
• Understanding of architecture target state and simplification
• Strategizing to achieve team & organizational goals that contribute to the formulation of technical delivery roadmaps towards KYC Management Domain vision, mission, design, strategy and OKRs
• Hands-on experience and in-depth knowledge of various technology stacks and frameworks that, combined with your leadership skills, supports the coaching and mentoring of IT technical specialists
• Understanding of the various DevOps and agile practices and how they are integrated in the teams
• Strong interest in improving our KYC services and new technologies and the ability to communicate technology concepts in a clear and understandable way

If this sounds like you, get in touch!
Next steps
Submit your application no later than 25/03/2024.
For more information about the role, you're welcome to contact Britt Rifbjerg, Service Area Lead FinCrime (britt.rifbjerg@nordea.com) and on process please reach out to Chhavi Palta, Senior Leadership Recruiter (chhavi.palta@nordea.com).
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
Only for candidates in Sweden: For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.
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