OsoiteWärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.
Did you know Wärtsilä has delivered 76 GW of power plant capacity and more 110 energy storage systems in 180 countries around the world?
In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?
Energy Warranty within Energy Service is looking for Product Warranty Manager, Auxiliary to the Energy Warranty Services central team in Vaasa, Finland.
Energy Warranty Service (EWS) will take the responsibility for warranty handling of complete Energy scope of supply. This is to be in line with the Energy Business strategy, in closer collaboration with Energy Customers and in understanding of the energy transition. Now Energy Warranty Services is looking for a Product Warranty Manager, Auxiliary to warranty handling of complete Energy scope of supply.
In this role You will ensure trouble free operations of Wärtsilä supplied equipment by improving the product performance trough corrective and preventive actions. Support the operative warranty teams globally with claim resolution for more complex claims by giving technical support. You will also actively participate in auxiliary product improvement process in cooperation with Product Improvement Teams (PIT) and Energy Technology Teams in order to initiate corrective actions.
The position gives You a work environment that is both independent and challenging with good opportunities to expand your professional network, supported by experienced and creative colleagues.
Responsibilities:
- Support area teams with technical advice/solutions
- Actively participate in product improvement process in cooperation with Product Improvement Teams (PIT) in order to initiate corrective actions
- Collect and compile warranty data/information and this way receive product performance feedback
- Initiate preventive actions based on service bulletins and other available feedback or failure data findings
- Actively sharing of information with warranty administration team in order to increase the awareness of repeated technical issues
- Supporting Area Warranty Manager with temporary solutions
Requirements:
- M.Sc. or B.Sc. in Mechanical or similar education
- Strong knowledge of auxiliary equipment and systems
- Technical understanding and problem-solving skills
- Experience in warranty claim handling
- Experience in customer interaction
- Strong communication and customer service skills
- Teamwork skills and cultural knowledge
- Motivation to learn and grow professionally
- Experience in successful collaboration with key stakeholders
- Understanding of the customers’ business
- Fluent written and spoken English
Why you and us?
You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.
Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps:
Please submit your application before the application deadline 1st of April 2024 through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.
Person for further information:
Janne Laitila
General Manager, Energy Warranty Services, Energy Services
Mob: +358 50 368 1551
Last application date: 01/04/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 240 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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