Manager Of Digital Customer Experience

Are you passionate about delivering exceptional digital experiences? Harvia, the global market leader in sauna & spa, is currently seeking a passionate and innovative individual to fill a new role in our company. As the Manager of Digital Customer Experience, you will play a crucial role in shaping the future of how we connect with our customers.

Customer-centricity lies at the heart of our strategy. We aim to be the best partner for both our resellers and consumer customers, and in this role, you will be instrumental in enhancing our Digital Customer Experience. Whether it's through our website, web shop, or online tools, your work will directly impact our ability to serve our customers effectively and innovatively.

This position, which is an integral part of our global marketing team, will be based in Muurame, Finland, adjacent to the world's largest sauna heater factory. While we offer the flexibility of partial remote work, we also value the importance of regular presence in our office to foster teamwork and collaboration. This is a permanent position, offering the chance to grow professionally and personally in a dynamic, international environment.

Your future position:

In this role, you will oversee the development and maintenance of our website and related online tools, ensuring they are customer-centric, user-friendly, and drive business results.

Your responsibilities include:

• Develop and implement a Digital Customer Experience and marketing strategy with a development roadmap that aligns with our company's goals and objectives.
• Oversee the Digital Customer journey, ensuring a seamless and engaging experience across all digital touchpoints.
• Manage and optimize the company website (www.harvia.com) and web shop (https://webshop.harvia.com/), ensuring they are optimized for user experience, conversion, and sales performance. The responsibilities include, for example, development of new features, SEO optimization and planning and creation of content.
• Collaborate with cross-functional teams (Sales, Products & Solutions, IT) to create and enhance online tools that support our customers' needs.
• Support regional marketing managers in designing and conducting online campaigns, ensuring alignment with the overall digital strategy and brand guidelines.
• Analyze user behavior and develop and monitor key performance indicators (KPIs) related to online campaigns, website traffic, conversion rates, web shop sales, and overall Digital Customer satisfaction to identify opportunities for improvement.
• Stay up to date with digital technology trends and e-commerce best practices to continuously improve the Digital Customer Experience.
• Manage relationships and oversee the performance of partners providing services to enhance the Digital Customer Experience, ensuring quality, efficiency, and alignment with our digital strategy

You background, experience, and mindset:

• Relevant educational background from university or university of applied sciences (e.g., marketing, communications, business and/or service design)
• Experience in Digital Customer Experience management, digital marketing, use of Digital analytics tools, and CRM. eCommerce experience is an advantage.
• Interest in driving marketing and Customer Experience with content, data, and tech.
• Project management skills, with the ability to manage multiple projects simultaneously.
•  Fluent in Finnish and English, speaking and writing; German is an advantage. ,
• Great communication and collaboration skills, capable of working effectively with teams across different regions and functions.

What’s in it for you?

• Engage in interesting and impactful projects: Dive into a diverse range of projects with the opportunity to make a real difference in the sauna and spa industry.
• Receive great support from colleagues: Work alongside a team of supportive, and skilled professionals. Our culture is collaborative, ensuring you have the guidance and encouragement needed to succeed.
• Develop professionally in a dynamic Industry: The sauna and spa market is not only rich with tradition but also at the forefront of wellness trends. This role offers continuous learning opportunities and the chance to stay ahead in a rapidly evolving field.
• Experience cultural diversity: Our global presence means you'll interact with and learn from people from various cultural backgrounds, enriching your professional and personal life.
• Work-life balance: We understand the importance of balancing professional commitments with personal life. Benefit from flexible working arrangements that allow for partial remote work, ensuring you have time for what matters most to you.

Other benefits that we offer include:

- Access to company gym and lunch canteen

- Employment benefits such as ePassi and possibility for a company bike

Seldom are such opportunities on offer, where you get to work on developing the marketing and Customer Experience of a top Finnish brand in an international operating environment. If you want to conquer the world of sauna and spa with Harvia’s sauna & spa experiences and spread the message of the healing heat of sauna to the world, then this is your job.

If this sounds like the opportunity you've been waiting for, don't hesitate to make your move. Submit your application, including your CV and salary expectations, as soon as possible, but no later than March 22, 2024 by email to rekry@harvia.com. Join us in shaping the future of Digital Customer Experience in the sauna and spa industry. We're excited to hear from you!

For more information on the position, please contact Päivi Juolahti, Head of Marketing and Brands, tel. +358 40 703 3480 either March 8th at 15-17 or 11th at 8-10

About Harvia

Harvia is one of the leading companies operating in the sauna and spa market globally, as measured by revenue. Harvia’s brands and product portfolio are well known in the market, and the company’s comprehensive product portfolio strives to meet the needs of the international sauna and spa market of both private and professional customers.

Harvia’s revenue totaled EUR 150.5 million in 2023. Harvia Group employs approximately 600 professionals in Finland, Germany, United States, Romania, China and Hong Kong, Austria, Italy, Estonia, and Sweden. The company is headquartered in Muurame, Finland, adjacent to its largest sauna and sauna component manufacturing facility.