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Customer Support Specialist - Tietoevry Care
At Tietoevry Care you'll get a chance to provide patients and end users with product offerings that help them in their life, reinventing the world for good. If that sounds interesting, please keep on reading.
About us
Tietoevry Care is modernizing the Nordic health and social care sector with modular, open, and interoperable software. We develop and deliver high quality software solutions and services that enable healthcare and welfare professionals to do their work even better and with higher efficiency - have more time to care.
We are a global team of professionals working on providing products and services to different sectors from intensive care to laboratory and social care. In addition to working closely with our customers, we also have our own products that we build and develop for various fields in society. From enabling healthcare professionals to spend more valuable time with their patients to providing data for professional athletes to achieve even better results, we make all that possible. With us you can build technology for the good of society and make your mark on the health and wellbeing of people in need.
About the role
We are now looking for a driven Customer Support Specialist to our Lab Team.
In this role, you will be responsible for:
We are looking for someone with :
It would also be great if you have:
As a person, you are:
What's in it for you?
With us you will be part of the important and meaningful work of developing healthcare for all of us. You have an important mission to make a difference that really matters. In addition, as a company we offer you professional growth, open and friendly culture, and an outstanding work-life balance! We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working.
Finally, we also believe in curiosity and learning as a lifestyle. We want to encourage you to keep up that curiosity and deepen your knowledge on topics you're interested in. For example, we host a 'Keep Learning Week' twice a year, a week where everyone at Tietoevry has the possibility to join different training courses in a truly global setting.
Could you be our new colleague?
We look forward to hearing from you! We will fill the position as soon as we find the right person, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager
Evelina Erman, evelina.erman@tietoevry.com
Tietoevry thrives with diversity, and we welcome applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds.
We perform background checks on all final candidates.
Tietoevry declines calls from recruitment companies.
About Tietoevry
Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.
Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry's annual turnover is approximately EUR 3 billion and the company's shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.
#LI-Hybrid
Customer Support Specialist - Tietoevry Care
At Tietoevry Care you'll get a chance to provide patients and end users with product offerings that help them in their life, reinventing the world for good. If that sounds interesting, please keep on reading.
About us
Tietoevry Care is modernizing the Nordic health and social care sector with modular, open, and interoperable software. We develop and deliver high quality software solutions and services that enable healthcare and welfare professionals to do their work even better and with higher efficiency - have more time to care.
We are a global team of professionals working on providing products and services to different sectors from intensive care to laboratory and social care. In addition to working closely with our customers, we also have our own products that we build and develop for various fields in society. From enabling healthcare professionals to spend more valuable time with their patients to providing data for professional athletes to achieve even better results, we make all that possible. With us you can build technology for the good of society and make your mark on the health and wellbeing of people in need.
About the role
We are now looking for a driven Customer Support Specialist to our Lab Team.
In this role, you will be responsible for:
- Ensure high level customer satisfaction and interact daily with colleagues, clients and technicians
- Provide support to Hospital Laboratory customers in Finland via ticketing systems and other tools
- Troubleshoot problems and offer solutions
- Improve, share knowledge in team and work with ticket backlog when the need arises
- Work fully independent to complete tasks delegated to you
- Prepare for and attend to Customer support meetings
We are looking for someone with :
- +3 years experience in Laboratory software applications
- Knowledge in work process in hospital Laboratory
- Personal interest within the IT-area
- Fluency in Finnish language, as well as English
It would also be great if you have:
- Knowledge in SQL and HL7
- Previous work experience within IT Support, Service Desk or other IT field, as well as ITIL experience
As a person, you are:
- Fast learner who adapts easily and can strive in a dynamic working environment
- Excellent communication, problem-solving skills and passion for customer service
- Accountable mindset with ability to work independently and knowing how to prioritize tasks
- Eager to take initiative and ''can do'' attitude
What's in it for you?
With us you will be part of the important and meaningful work of developing healthcare for all of us. You have an important mission to make a difference that really matters. In addition, as a company we offer you professional growth, open and friendly culture, and an outstanding work-life balance! We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working.
Finally, we also believe in curiosity and learning as a lifestyle. We want to encourage you to keep up that curiosity and deepen your knowledge on topics you're interested in. For example, we host a 'Keep Learning Week' twice a year, a week where everyone at Tietoevry has the possibility to join different training courses in a truly global setting.
Could you be our new colleague?
We look forward to hearing from you! We will fill the position as soon as we find the right person, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager
Evelina Erman, evelina.erman@tietoevry.com
Tietoevry thrives with diversity, and we welcome applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds.
We perform background checks on all final candidates.
Tietoevry declines calls from recruitment companies.
About Tietoevry
Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.
Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry's annual turnover is approximately EUR 3 billion and the company's shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.
#LI-Hybrid
