OsoiteRELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
As the Head of IT Operations you will be responsible for overseeing the delivery of IT support services and ensuring the smooth operation of the global service desk function. Your role will include a range of responsibilities aimed at providing efficient and effective support to end users while maintaining high levels of service quality and customer satisfaction. This position involves strategic planning, team management, and collaboration with various stakeholders to achieve operational excellence.
Join us as Head of Operations and this is some of what you'll be doing:
- Enhance IT service delivery through cutting-edge technologies like AI, automation, and chatbots, streamlining processes and elevating efficiency
- Focus on user satisfaction by providing swift, tailored, and superior support, aiming to surpass expectations
- Offer multi-channel support through email, phone, chat, and self-service, ensuring a smooth and accessible assistance experience
- Implement proactive problem management to preemptively solve issues, reducing disruptions and enhancing reliability
- Harmonize with ITSM processes and tools for consistent and aligned operations across the organization
- Leverage analytics for insightful service performance reviews, user satisfaction, and improvement opportunities, promoting strategic decision-making and ongoing enhancement.
- Embrace a Knowledge-Centric Approach, creating a comprehensive knowledge base for effective information sharing and support optimization
In your role, you'll be pivotal in enhancing operational efficiency, elevating IT support services, and contributing significantly to organizational success.
Responsibilities:
- Maintain a user-centric approach for high-quality, timely support
- Offer multi-channel support (email, phone, chat, self-service) for seamless user assistance.
- Engage in proactive problem management to minimize disruptions
- Align with ITSM processes (incident, change, asset management) for organizational consistency
- Utilize analytics for service performance insights and continuous improvement
- Develop a knowledge base for efficient information sharing
- Develop and Manage the Budget, ensuring cost-effectiveness and adhere to financial goals
Qualifications:
- Bachelor’s or master’s degree in computer science, Information Technology, or related field.
- Excellent Leadership, Communication, problem-solving and Interpersonal skills
- The ability to inspire and motivate teams, build strong relationships and influence stakeholders on all levels
- Strong proven track record in IT Operations Management
- You focus on innovation, continuous improvement and on delivering results
- Deep Knowledge of current IT technologies and trends and industry trends
- Project Management experience / certification (e.g., PMP, PRINCE2 or ITIL)
What we offer you in return:
- A unique chance to join a fast-growing software company and a professional team where you have ownership of your own working area and are able to develop yourself
- An international career and learning opportunities
- A fun, ambitious and committed team of smart people to work with
- A position where you can help retailers fight against food waste
Finland and our Helsinki Office
RELEXians can be found around the world. In this role you will be based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!
Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:
- Extensive physical and wellbeing support
- Up to 8 weeks of annual leave per year
- A true hybrid-working policy (home and office)
We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, offer a mobile phone package and bike leasing.
Are you the one we’re looking for? Apply today and become a part of our RELEX family!
We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX – apply today.
