OsoiteDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
As Digital Product Performance Manager, you will lead in managing and evaluating Field Service digital support requests related to our Service Tool applications and vehicle diagnostics. You will provide customer service by communicating with our internal support specialists, dealers, and distributors, and by coordinating the activities with other departments to best serve the needs of the customers. If you have a positive attitude, enjoy solving complex problems, have a strong desire to help others, and would enjoy the chance to be a member of the AGCO global team, check out this opportunity!
Your Impact
You ensure the proper level of technical support driving fast identification and resolution of issues and engage in new product introductions and major feature and bug fix planning.
You investigate, collect, and prepare structured reports and analyses to manage the field issues according to the defined Global Service Review agenda and follow the appropriate processes.
You collaborate with other internal departments (Engineering and IT) and factories (Product Integrity) to ensure the product meets customer expectations.
You actively assist and monitor technical requests coming from the dealer network and AGCO personnel in the countries.
You provide technical subject expert knowledge mentoring and training internal teams.
Your Experience and Qualifications
Bachelor's degree in engineering, technology, or other similar disciplines.
Good technical knowledge of Laptop Windows operating systems, AGCO products, and embedded electronic and diagnostic systems.
Experience with agricultural machinery and diagnostic solutions like OTX, ODX, CAN-Bus, Multiplex networks, and Wireshark is a plus.
Previous experience with aftersales, service or parts organization, or similar is needed.
Availability to travel (up to 20-25%), and fluent English, as this is a global role.
Your Benefits
We offer an international and collaborative environment where innovation and excellence are valued and where you can further develop your career and talents.
Our team works in Jyväskylä or Suolahti as well as all over the world and we have an easy-going yet highly professional team welcoming you to AGCO.
We value our employees' well-being, offering flexible working hours, remote work options, Smartum-benefits, and comprehensive occupational health services.
Interested?
We are excited to learn more about you and your expertise! To apply, please submit your application, CV, and salary expectation by February 18th, 2024.
For further inquiries or additional information about this role, please contact Joonas Neste, tel. +358 40 572 1949 during working hours.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
Join us as we bring agriculture into the future and apply now!
