After Sales Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

We are now looking for an After Sales Engineer to join our team at ABB Oy, IEC LV Motors in Vaasa. In this role you you will responsibly handling warranty and technical support cases together with our customers and global sales. You will work in close contact with our customers in continuous collaboration with our factory and join our compact team of high technical experts with a collaborative approach to work. The position will also offer international opportunities for travel to visit our customer sites. Estimated travel annually 10-20 days. Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model.

This position reports to

Quality Development Manager

Your responsibilities

• Handling warranty and technical support cases together with customers and global sales
• Continuously communicating and collaborating with customers and internal sales units
• Taking and expert role at customer sites as a consultant and resolving issues on location
• Creating technical reports, documentation, and statements
• Conducting root cause analysis (RCAs)
• Collaboration with electrical engineers, the factory organization, global sales and other stakeholders

Your background

• B.Sc. or M.Sc. level degree in electrical or mechanical engineering
• Previous experience and knowledge on working with low voltage motors
• A collaborative, customer centric solution-focused approach to work
• Good problems solving skills and the ability to make independent decisions in challenging situations.
• Excellent communication and influencing skills
• Fluency in Finnish and good English, both written and spoken
• Familiarity with using Salesforce and SAP
• Previous experience with Power BI is considered a benefit

More about us

The IEC LV Motors Division is a global market leader focused on helping industries, cities, infrastructure and transportation increase energy efficiency. The division offers a full range of energy efficient low voltage motors, including SynRM (synchronous reluctance) motors to help customers reduce power bills and cut emissions. With rugged designs, a global footprint and application expertise, IEC LV motor solutions have a well-earned reputation of improving reliability and productivity in the most demanding applications.In Finland, ABB has about 5000 employees, making it one of the biggest industrial employers in the country. ABB Finland serves its customers in over 20 locations and has production sites in Helsinki, Vaasa, Porvoo and Hamina. As a global company, we’re also able to offer international job opportunities. For more information contact Esa Hissa, Quality Development Manager, tel. +358 50 334 4215. Interested in joining the crew? Please apply for the position by January 21st, 2024. We We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybrid